8) and this will bypass the websafe filter. Just sign in to My Virgin Media and change your settings. Virgin Media; My Virgin Media; Shop;. Networking and WiFi. Getting online on any device and staying connected is a breeze when you know what to do. 8 and 8. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Options. Reply. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. I've tried logging out and in again a few times but the result is still the same. Security matters. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. However, adult sites are not blocked. for all devices. Learn more. Stay safe online. Tech Chatter. 0 Kudos Reply. Are you seeing the old UI (left) or the new UI (right). 0. 1. 19-02-2023 21:33 - edited 19-02-2023 21:34. We would like to show you a description here but the site won’t allow us. This help content & information General Help Center experience. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. 1 Kudo. Chatter and natter. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 2. Go to Settings > General, then tap Software Update. "Sorry the changes you made were not saved, please try again". How to access advanced settings. Web safe provides ultimate protection when using the internet. These abusive images are then downloaded and passed round school on phones. 0 Kudos. Choose which device you would like to set it up on. Select Help & Settings. I'd love to help further with this so will send you a PM to confirm some details. 67. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. 1 or 192. It is managed from the Virgin Media online account. Let us know if you need anything further, we're always happy to help. Open a new account or log in to your virgin Media account using your email address and password. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I keep getting the message seen in the attached picture. Your Virgin TV PIN. Tap your child's account. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Tuning in. 168. Select an Age Rating that is suitable for your children and select OK. on 18-07-2023 17:59. Foster carers and adoptive parents. Tech Chatter. SpeedHi there, If you log on to your Virgin Media account. My Virgin Media makes managing your account easier with all your information in one place. If you changed the computer's network settings to use any Public DNS does that re-gain access. 67. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Not able to access websafe_setting page (able to go to update_profile page). Then click on Manage services. Despite showing as active (slider is "on") I can still access child inappropriate content. 100). 100 and. To remove. Web safe provides ultimate protection when using the internet. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 8. That’s why we’re here to help. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. My child safe settings are off but are currently blocking sites regardless. I am also experiencing the same issue. It includes virus. I am not on any VPN. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. Keeping kids safe online. Virgin Media customers can get unlimited online protection. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. ###. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. We are aware of this issue and have our support team working on getting this resolved ASAP. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). You can customise your. 220. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Child safe not working. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. The internet is an amazing place. 168. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Available on: Windows Mac Android iOS. Click the big on/off icon to connect. Stay safe online. Cleanhands50. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. ###. Forum; Apps. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Select “Firewall”. Security matters. 222 and 208. * Call costs may vary. I did try to access a restricted site over the WIFI and. 0 Kudos. Try with Cisco’s OpenDNS using 208. Virgin Media Community. 8. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. These tools can be installed across all devices, including mobile phones, computers and consoles. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Chose whose device you would like to protect. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. Browse. Hi , A warm welcome to our Community Forums and thanks for your post. . Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Options. You can also take our Children's internet safety test which. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. 140 and not, the expected, 81. The Virgin Media Safety Settings have several options available for parents to apply. Manage Your. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Joining in. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Right-click the volume icon and clic k “Open Volume Mixer . Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Virgin Media. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. My Virgin Media App. Find out more about F-Secure SAFE. 8. I am signed in to My Virgin Media and it. 220. You then can choose a period of time to set for a reminder, say 30 mins or an hour. We give all our customers a complete, market leading security package called Virgin Media. We would like to show you a description here but the site won’t allow us. Account - Mobile. Age verification is limited, relying on self-reporting. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Child safe is on under account settings -> online security. select Save changes and confirm changes are saved as. Check that childsafe is enabled on your Virgin Media account. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. These tools can be installed across all devices, including mobile phones, computers and consoles. It may take up to 24 hours for the change to be. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Welcome to the community forums. Switched On Families Swap and share practical advice with other parents cancel. Reply. When I try to select them, the system won’t - 5386140. Main Menu; Go to virginmedia. Log in to your Virgin Media account. VM BB TV Landline. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. on 05-01-2023 17:27. Bypass Child Safe & Virus Safe. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. com or blueyonder. We give all our customers a complete, market leading security package called Virgin Media. Virgin Media. Click Apply. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Community Natter. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. Set “Private DNS provider name” to: dns. This is a fast and very easy trick that can work even if you're not a Virgi. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Options. This is a workaround for when Child Safe does not or can not be turned off. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Use Google translate but you won’t be able to search. Open Advanced settings. Switch on Child. Welcome to the community and thanks for taking the time to post your issue on the forums. . Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Ive never even used virgin media in my life and Im not a child. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. It may take a few minutes for the block to be disabled. g. 1. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Joining in. Controls & Settings guide. . try going to if Web Safe is on this site should be blocked. It also says something about my accounts web settings. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Training and events. Jun 19, 2019. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Account - Mobile. on 09-09-2023 11:35. 1 on your browser. The Gamer Lounge. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Either: add adguard. Options. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. And pornography is a massive problem - 60% of children under 12 have seen. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Nobody in the group will know you have them on mute. OpenDNS provide instructions here :. Re: Websafe settings no longer having effect. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. Give your child a safe space to explore their curiosity online. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 67. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Networking and WiFi. Virgin Media takes online safety seriously. Los1709. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Joining in. Options. A list of Age Ratings options will appear on the screen. And shown to even younger children. Add a new username and password. 4. If you think it’s okay for your child to access a. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. Open an internet browser and type in the Virgin Media IP address: 192. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Find ‘Manage your extras’ towards the bottom of the page. Use the following steps to turn off parental control settings using the Family Link app: Open the Family Link app. Account - Mobile. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. These are two settings – Virus Safe and Child Safe. Sorry to hear that your child safe is not blocking unsuitable websites. Go to 192. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. I’m having the same problem. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. To activate Virgin Media Parental Controls select ‘ACTIVATE’. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. All devices would need to be re-connected to the WiFi. --. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. It only appears when using Microsoft Edge as the browser. My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia. Cleanhands50. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 8. 222. We're here to help. 1. Networking and WiFi. 220. If you see two software update options available, choose the one you want to install. 100. - 5397856. 123,8. Go to 192. Go to My Apps then Web Safe you will see the Child Safe setting. 8. I have tried endless amounts of settings adjustments on the iPhone. google (disable when using mobile data) 0 Kudos. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. I’ve called VirginMedia several times and they have not been able to help. I'm looking to block certain websites but not enable child safe mode on their VM website. Toggle the Parental Controls switch to ON. Selecting My apps. If your cables and volumes are okay, run the audio troubleshooter. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Home Phone. com, minecraft. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. Minimize database calls. 5. Child safe not working. Login to the Virgin Media online account in a web browser. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 255. 168. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 0. But checking 1. on 13-06-2022 11:42. I'm going to send you a private message, so we can look into this for you. But it’s important they do. 67. Open any browser and, in the address bar, type Virgin Media IP address — 192. A new secure password will be generated for you. For more tips on how to keep your kids safe online,. Stay safe online. It'll help to protect any device that's connected to. Connect to the router with a LAN cable. ct Mark as Helpful Answer. 222. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. 168. Contact Action Fraud on 0300 123 2040. 1. Virgin TV 360. Child Safe switched OFF but blocking sites. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set At Virgin Media, we take the protection of your little ones very seriously. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It may take up to 24 hours for the change to be. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. 8. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 0. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. Now select the Lock programmes by Age Rating option. More help. 48. 1 on your browser. 0 Kudos. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. If it’s your child’s iPhone. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. Stay safe online. Our step by step parental controls guides will help you to set up the right controls and privacy settings on the. Seems a common problem with no simple solution. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. Switched On Families. This help content & information General Help Center experience. Try computers with Cisco’s OpenDNS using 208. Select the firewall and tick the following protocol. on 13-02-2023 08:44. 296.